Overview
Most Wanted Websites Ltd ("Most Wanted", "we", "us" or "our") provides digital products and professional services to businesses.
Our services may include:
- Website design and development
- Search engine optimization (SEO)
- Google review and reputation management
- Customer relationship management (CRM) systems
- AI chatbots and AI receptionists
- Advertising and marketing services
- Software integrations
- Website hosting, maintenance and support
- Other digital services selected during checkout
All services are delivered electronically.
No physical products are shipped unless expressly agreed in writing.
No Physical Shipping
Most Wanted primarily supplies digital services.
Accordingly:
- No physical shipping is required.
- No shipping address is required for digital delivery.
- No physical shipping fees apply.
- No physical tracking number is provided.
- No physical package or delivery confirmation is issued.
Any business address requested during checkout is collected for identification, billing, contractual or administrative purposes.
Digital Delivery
Digital services are delivered through one or more of the following methods:
- Publication to the Client's domain
- Temporary website preview or staging environment
- Customer account or dashboard
- Access to connected software or platforms
- Electronic files or documents
- Other electronic delivery methods appropriate to the purchased service
The applicable delivery method depends on the services purchased.
Website Delivery Definition
For website projects, contractual delivery occurs when Most Wanted places the first completed website draft on the Client's domain and makes it available for review.
The first completed draft represents the website project prepared according to the agreed scope and ready for the included revision process.
Delivery does not require the Client to approve every design element or complete the included revision round.
Where publication to the Client's domain is prevented by missing domain access, credentials, permissions or cooperation from the Client, Most Wanted may instead deliver the first completed draft through a temporary preview or staging environment.
In these circumstances, delivery through the preview or staging environment is treated as contractual delivery.
The first completed website draft is considered delivered when made available for review through the applicable delivery method.
Delivery Dates
The agreed delivery date is the date displayed during checkout or otherwise expressly confirmed in writing by Most Wanted.
Delivery timelines may vary according to:
- Services purchased
- Project complexity
- Package or tier selected
- Required integrations
- Client cooperation
- Availability of necessary materials
- Third-party dependencies
- Any separately agreed delivery schedule
The agreed delivery date for a particular order takes precedence over general estimated delivery times advertised elsewhere.
Client Responsibilities
The Client agrees to provide all information and cooperation reasonably necessary to complete the purchased services.
This may include:
- Business information
- Website content
- Images and branding materials
- Domain access
- Hosting credentials
- Software credentials
- Required permissions
- Feedback
- Approvals
- Other materials reasonably required for delivery
The Client is responsible for providing requested information within a reasonable timeframe.
Client-caused Delays
Most Wanted is not responsible for delivery delays caused by:
- Missing Client information
- Missing materials or content
- Missing domain access
- Incorrect or unavailable credentials
- Delayed approvals
- Delayed feedback
- Requested changes to the original scope
- Client non-response
- Client abandonment
- Third-party circumstances outside Most Wanted's reasonable control
Such delays may require the delivery schedule to be adjusted.
A delay caused by the Client does not constitute non-delivery or abandonment by Most Wanted.
Website Revisions
Website purchases include one round of revisions before final launch, unless a different arrangement is expressly agreed.
The revision process occurs after delivery of the first completed website draft.
Requests for revisions do not reverse contractual delivery or automatically postpone payment obligations.
Additional revisions or substantial changes outside the agreed scope may require a separate quotation.
Delivery And Payment Balances
Where a website project includes a remaining delivery balance, that balance becomes payable within 7 days after the first completed website draft is made available for review.
This applies whether delivery occurs:
- On the Client's domain; or
- Through an eligible preview or staging environment where Client-controlled circumstances prevent domain publication.
The applicable payment amount and schedule are those displayed and accepted during checkout.
Delayed feedback, revisions or Client-controlled delays do not postpone amounts otherwise due under the Service & Payment Agreement.
Client Non-response And Abandonment
Where the Client fails to provide necessary information, access, materials or cooperation, Most Wanted will make reasonable attempts to contact the Client.
Where contact details are available, Most Wanted may make up to 3 reasonable attempts through each of the following channels:
- SMS or text message
- Telephone
These attempts may occur during the 30 calendar days following the beginning of the Client's non-response.
If the Client remains unresponsive or fails to provide the cooperation reasonably necessary to perform the services after that period, the project may be treated as abandoned by the Client.
In these circumstances:
- Most Wanted may suspend or close the project.
- Payments already made remain subject to the agreed non-refundable payment terms.
- Amounts otherwise due remain payable.
- Most Wanted is not required to continue allocating resources to the inactive project.
- The Client may request reactivation, subject to Most Wanted's discretion, availability and any newly agreed terms.
Client abandonment does not constitute abandonment or non-delivery by Most Wanted.
The $500 Delivery Guarantee
Qualifying website projects include the Most Wanted $500 Delivery Guarantee.
Where Most Wanted misses the agreed delivery date for reasons within its reasonable control, the Client receives a $500 Most Wanted service credit.
This credit:
- Is not a cash refund.
- May be applied toward eligible Most Wanted services.
- Is available after website launch.
- Must be used during the Client's first year of support.
The guarantee does not apply where the delay results from Client-controlled circumstances or third-party circumstances outside Most Wanted's reasonable control.
The service credit does not replace any remedy that cannot lawfully be excluded.
Third-party Services
Some services depend on independent providers, including:
- Domain registrars
- Hosting providers
- Software platforms
- Advertising networks
- Payment processors
- External integrations
Most Wanted is responsible for performing its agreed contractual obligations but cannot guarantee uninterrupted operation or independent decisions by third parties.
Delivery Records
Most Wanted may retain relevant records demonstrating contractual performance, including:
- Order information
- Agreed delivery dates
- Project communications
- Website publication records
- Preview or staging links
- Delivery notifications
- Client feedback
- Access requests
- Client contact attempts
- Customer account activity
These records may be used to administer services, demonstrate delivery and resolve contractual disputes.
Relationship To Service Agreement
This policy explains how Most Wanted delivers its digital services.
The Client's accepted Service & Payment Agreement governs the specific purchased services, delivery obligations, payment schedule and contractual rights.
If this policy and an accepted Service & Payment Agreement contain inconsistent commercial terms, the specific accepted Agreement takes precedence, subject to applicable law.
Contact
Most Wanted Websites Ltd
Company Number: 17506983
Email: support@usemostwanted.com
Website: usemostwanted.com