Overview
Most Wanted Websites Ltd ("Most Wanted", "we", "us" or "our") provides custom digital products and professional services to businesses.
Our services involve project planning, development, configuration, design, technical work and allocation of professional resources.
Because these services are custom-produced or performed for individual Clients, payments are generally non-refundable, subject to the exceptions stated in this policy, the accepted Service & Payment Agreement and applicable law.
Acceptance Of Terms
Before completing checkout, the Client is presented with the applicable:
- Purchased services
- Package or tier
- Project price
- Amount due immediately
- Remaining project balance
- Payment schedule
- Delivery date
- Recurring service charges
- Billing frequency
- Service & Payment Agreement
By accepting the Agreement and completing payment, the Client agrees to the disclosed commercial terms.
General Non-refundable Payment Policy
Payments made to Most Wanted are non-refundable except where:
- Most Wanted abandons the purchased project;
- Most Wanted fails to provide the first completed website draft within the agreed delivery timeframe, where the delay is attributable to Most Wanted and no contractual exclusion applies;
- Another express contractual obligation or applicable law requires a refund or other remedy.
The Client does not receive an automatic refund merely because they no longer wish to proceed with the purchased services.
Website Project Refunds
For website projects, a refund may be due where:
A. MOST WANTED ABANDONS THE PROJECT
Most Wanted abandons a project where it stops performing the agreed project and communicates or demonstrates that it will not continue.
Client-caused delays, Client non-response and Client abandonment do not constitute abandonment by Most Wanted.
B. MOST WANTED FAILS TO DELIVER
Most Wanted fails to provide the first completed website draft within the agreed delivery timeframe for reasons attributable to Most Wanted.
This exception does not apply where the delay results from:
- Missing Client information
- Missing materials
- Missing credentials
- Unavailable domain access
- Delayed approvals
- Delayed feedback
- Requested scope changes
- Client non-response
- Client abandonment
- Circumstances outside Most Wanted's reasonable control
Where a qualifying failure occurs, the Client may request a refund in accordance with the accepted Agreement and applicable law.
When A Website Is Considered Delivered
A website is considered contractually delivered when Most Wanted makes the first completed website draft available for review on the Client's domain.
If publication to the Client's domain is prevented by missing Client access, credentials, permissions or cooperation, delivery may instead occur through a temporary preview or staging environment.
A qualifying preview or staging delivery has the same contractual effect as delivery to the Client's domain.
Once the first completed website draft has been delivered in accordance with the accepted Agreement, project payments already made are non-refundable, except where applicable law requires otherwise.
The included revision round does not reverse delivery.
Circumstances That Do Not Qualify For A Refund
The following circumstances do not independently create a contractual right to a refund:
- Change of mind
- Change in financial circumstances
- Change in business circumstances
- Subjective dissatisfaction with design choices that can be addressed through the included revision process
- Failure to use the purchased website or services
- Client-requested changes
- Client delays
- Missing materials
- Missing access or credentials
- Delayed approvals
- Client non-response
- Client abandonment
- Cancellation after contractual website delivery
- Cancellation of an annual service period already paid
Nothing in this section excludes rights or remedies that cannot lawfully be excluded.
Project Deposits And Balances
Where a project includes an initial deposit and remaining balance, the amounts and payment schedule are disclosed during checkout.
A deposit is a payment toward the agreed project price.
Deposits and other project payments are subject to the same refund conditions described in this policy and the accepted Agreement.
Where a remaining balance is payable upon delivery of the first completed website draft, it becomes due within 7 days after contractual delivery.
The Client's decision not to proceed after delivery does not eliminate amounts already due.
Client Abandonment
The Client agrees to provide the information, access, materials and cooperation reasonably necessary for Most Wanted to perform the purchased services.
If the Client becomes unresponsive, Most Wanted will make reasonable contact attempts.
Where the relevant details are available, Most Wanted may make up to 3 reasonable contact attempts through each available channel during a 30-calendar-day period.
These channels may include:
- SMS or text message
- Telephone
If the Client remains unresponsive or fails to provide the required cooperation after that period, Most Wanted may classify the project as abandoned by the Client.
In that situation:
- The project may be suspended or closed.
- Payments already made remain non-refundable under the agreed terms.
- Amounts otherwise due remain payable.
- Most Wanted is not responsible for non-completion resulting from the Client's failure to cooperate.
- Reactivation is subject to Most Wanted's discretion and any separately agreed terms.
Client abandonment does not create a contractual entitlement to a refund.
Monthly Subscriptions
Monthly recurring services continue until cancelled.
The Client may cancel monthly services by providing at least 30 days' written notice.
Charges becoming due during the notice period remain payable.
Cancellation becomes effective after the applicable notice period.
Cancellation does not automatically refund amounts already charged for services provided or periods already commenced.
The Client may manage their subscription through their customer account or contact Most Wanted in writing.
Annual Subscriptions
Annual services are billed once per year at the recurring amount applicable to the Client's account.
Annual subscriptions automatically renew unless cancelled before the next renewal.
Cancellation prevents the next annual renewal.
An annual service period already paid for is non-refundable under the agreed contractual terms, except where applicable law requires otherwise.
Unused months within an annual subscription do not independently create a right to a prorated refund.
Recurring Price Changes
Most Wanted may change recurring service prices by providing at least 90 days' advance notice.
Any revised price applies only to future billing periods following the required notice.
Price changes are not applied retrospectively.
The Client may cancel recurring services in accordance with the applicable cancellation provisions.
Website Ownership After Cancellation
Websites are purchased assets, not rented products or rent-to-own arrangements.
Once all project payments due for the website have been paid, the Client owns the purchased website.
The Client may continue using Most Wanted for hosting and support or transfer the website to another suitable provider.
Where the Client cancels hosting and support and clears all outstanding amounts, Most Wanted will provide an orderly transfer or handover.
After handover, Most Wanted is no longer responsible for hosting, maintaining, editing, updating or managing the transferred website unless separately agreed.
Cancellation of hosting does not cause the Client to lose ownership of a fully paid website.
Failed Payments
If a recurring payment fails, the following process may apply:
DAYS 0 TO 7
The website remains live.
Most Wanted may contact the Client and attempt to recover the outstanding payment.
AFTER 7 DAYS
Most Wanted may suspend ongoing edits, support and additional work.
The website remains live.
AFTER 14 DAYS
Debt collection or legal recovery action may begin.
Most Wanted may notify the Client that hosting is at risk of suspension.
BY DAY 28
If the outstanding balance remains unpaid, Most Wanted may take the website offline and suspend hosting.
Services may be restored once the outstanding balance is cleared or another resolution is agreed.
Payment Disputes And Chargebacks
The Client agrees to raise genuine billing or delivery concerns directly with Most Wanted before commencing a payment dispute, where permitted by applicable law and payment-network rules.
Under the accepted Agreement, the Client agrees to provide Most Wanted with 30 calendar days to investigate and attempt to resolve a notified contractual dispute.
The Client agrees not to initiate an unjustified chargeback for a payment properly authorised and due under the Agreement.
In particular, the Client agrees not to claim contractual non-delivery where:
- The first completed website draft was delivered as agreed;
- Completion was prevented by the Client's own failure to cooperate;
- The Client abandoned the project;
- The Client failed to provide necessary access or materials; or
- The relevant payment was properly due under the accepted schedule.
Most Wanted may provide relevant contractual, payment, delivery and communication records to its payment processor or other authorised dispute-resolution provider.
Nothing in this policy prevents the exercise of payment-dispute rights that cannot lawfully be waived.
Refund Request Procedure
Clients requesting a refund should contact:
The request should include:
- Business name
- Order or transaction reference
- Date of purchase
- Description of the alleged contractual failure
- Relevant supporting information
Most Wanted will investigate the circumstances and respond in good faith.
Where the accepted Agreement requires a 30-day resolution period, that period applies to contractual dispute escalation, subject to applicable law.
If a refund is approved, it will ordinarily be returned through the original payment method where technically possible.
Processing times may vary according to the payment provider.
The $500 Delivery Guarantee
Qualifying website projects include a $500 service-credit guarantee where Most Wanted misses the agreed delivery date for reasons within its reasonable control.
This guarantee provides a service credit, not a cash refund.
The credit may be applied toward eligible Most Wanted services after launch during the Client's first year of support.
The service credit is separate from any refund or other remedy required by applicable law.
Dispute Resolution
Both parties agree to attempt to resolve genuine contractual disputes in good faith.
The Client should provide written notice describing the alleged failure and allow the contractual 30-day investigation and resolution period before commencing arbitration, where that requirement is legally enforceable.
Qualifying arbitration may be commenced in:
- England and Wales, United Kingdom; or
- The state, province or equivalent local jurisdiction in which the Client's business is based.
The initiating party may select between these locations, as provided in the accepted Agreement.
The scope and enforceability of arbitration are governed by the accepted Agreement and applicable law.
Nothing in this policy removes access to courts, statutory remedies or other rights that cannot lawfully be excluded.
Third-party Services
Most Wanted may use third-party providers to deliver certain services.
Independent third-party decisions, interruptions or failures outside Most Wanted's reasonable control do not automatically constitute abandonment by Most Wanted.
Most Wanted remains responsible for obligations it has expressly undertaken and for responsibilities imposed by applicable law.
Relationship To Service Agreement
This policy supplements the accepted Most Wanted Service & Payment Agreement.
The specific Agreement accepted during checkout governs the purchased services, agreed pricing, payment schedule, delivery obligations and contractual cancellation provisions.
If inconsistent commercial terms arise, the specific accepted Agreement takes precedence, subject to applicable law.
Contact
Most Wanted Websites Ltd
Company Number: 17506983
Email: support@usemostwanted.com
Website: usemostwanted.com